Members

Sign in to proceed.

Well, this is awkwardThere's nothing in your bag

You haven’t added anything yet. Let’s get you started. Free shipping on orders over $100.

What if my transaction is not approved?

What if my transaction is not approved?

The most common issue we come across when customers try to make a purchase but are declined is due to the billing address on their order not matching what their credit card provider has on file for them - this is a failed AVS check.

Shopify has a built in anti-fraud measure called an address verification service, or AVS check.

When a customer's billing address does not match the address on their credit card, Shopify raises an AVS failure. This results in a hold for the purchase amount reserved on the customer's credit card. This hold will disappear automatically after 3-5 business days (depending on how quickly your credit card provider can remove it). If you run into any issues with this please contact client care.

If you try to make a purchase but get declined, stop and check the billing address on your order and make sure it matches the address your credit card provider has on file.

Our commitment
We deliver the highest quality product, fast, with medical consumers as our top priority. And we’re here to ensure it.
Get Shelter Market in your inbox
Products, announcements, promotions and much more.
Unsubscribe anytime within the emails. Please review our terms and policies.