Does Shelter guarantee that order arrive on time?
Unfortunately, this is not something that we’re able to do at this time.
When purchasing shipping, you are doing so through the shipping carrier; Shelter does not charge any additional fees for shipping, and once a package leaves our facility we no longer have any control over it. Any delivery date guarantees come directly from the individual carrier.
We are experiencing ongoing COVID-19 related delays with both of our carriers at this time, typically extending 1-3 days beyond what they are offering as a delivery date.
If you are seeing further shipping delays with your order, please try contacting the carrier directly. Shelter Market does not receive any additional information from the carriers, outside of what is attached to your tracking number.
Canada Post: 1-866-607-6301
Hours: Monday - Friday, 6AM - 10PM CST / Saturday & Sunday, 8AM - 8PM CST
If you have your tracking number,click here to track your shipment with Canada Post.
You can also click here submit a Service Ticket with Canada Post- scroll down to Submit a Service Ticket (where it asks if you are the sender or receiver) to begin completing a digital service ticket. If you do this, reach out to our Client Care Team via email@example.com as well.
We are also able to submit a ticket as the sender, which may expedite Canada Post’s investigation and result in sooner delivery of your order.
Hours: 8AM-8PM local time, Canada-wide
If you have your tracking number, click here to track your shipment with Purolator.
If you find your results with the carrier are unsatisfactory, please reach out and we will see if there is anything we can do on our side to advocate for you.