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What if my clinic or healthcare practitioner won't send my Medical Document to the LP I choose?

What can I do if my clinic or healthcare practitioner refuses to send my Medical Document to Shelter Market?

This unfortunately still happens from time to time, and there are a variety of reasons why a physician or cannabis clinic may refuse to send your medical document to the provider of your choice.

It’s important to note that the medical document belongs to you and ultimately where you choose to access medical cannabis is up to you as well.

If your clinic insists on a specific Licensed Producer who is not your first choice, you can phone or email that provider and request that your Medical Document be immediately transferred to the provider of your choice. Licensed Producers are legally required to transfer medical documents when requested.

Please see reach out to our Client Care team if you are facing challenges with the assignment of your Medical Document, and we may be able to provide assistance.

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