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What happens if my item(s) deformed or melted during shipping?

What happens if my item(s) deformed or melted during shipping?

All of our shipments are stored in a climate-controlled secure storage area, before they leave the building with the shipping carrier. As Canada Post is not offering signature-on-delivery due to the ongoing pandemic, parcels may be safe-dropped at your mailbox or doorstep.

Please be aware that, for parcels containing edibles like chocolates or gummies, prolonged exposure to heat may cause them to melt. While likely less visually appealing, these products will still be effective and safe to consume.

Shelter Market does not take any responsibility for products that have melted during transit, or while waiting for pickup, however; please contact our client care team if this has happened as we may be able to advocate for you with the carrier.

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We deliver the highest quality product, fast, with medical consumers as our top priority. And we’re here to ensure it.
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