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Some product listings on Shelter Market have limited availability and are only accessible to clients in select provinces.

Due to current regulations, some products are limited in where they can be sold by provincial excise stamps. Whenever possible, Shelter Market will strive to ensure availability nation-wide but if you cannot see a particular item, it is because it is not yet available in your region. 

We know how frustrating it can be when your medical order does not meet expectations. Cannabis regulations in Canada allow for product returns, and though there are some strict guidelines, we have developed a fair and simple replacement product policy that meets the requirements of the Cannabis Act.Shelter Market may issue a refund or replacement for damaged or defective products. If you are starting a support ticket with Client Care:

  • Please take pictures of how the product arrived and provide as much information as you can
  • You must hold on to the original product so it can be returned - per section 292 of the Cannabis Regulations we can not replace any product unless we get the original product back first
  • If your case is approved we will send you a return label so that you can send the original back to us. Once the original product has been received we can issue your replacement product or credit your account
  • We reserve the right to review each issue on a case by case basis

If you have any questions please reach out to for more information.

What is a Registration Certificate?

In order to produce cannabis for your own medical purposes you must apply to Health Canada and be issued a Registration Certificate.

Since Seeds and Clones are a means of producing cannabis, a Registration Certificate is required to purchase them on Shelter Market.

Why get a Registration Certificate?

The Cannabis Act specifies that adults can grow up to four plants per residence (depending on province or territory) for personal use. Unfortunately at this time, only medical patients can buy seeds from a licensed producer. A Registration Certificate approves you for more plants for individual medical use. For examples of how many plants you could be eligible for please see Health Canada’s cannabis calculator.

This may be a path worth exploring if you would like to save money on your annual medical cannabis purchases.

Applying for a Registration Certificate

If you would like to apply for a Registration Certificate you will need to submit the following to Health Canada:

While your application is being processed (it can take eight to twelve weeks), you may be issued a temporary certificate so you are still able to purchase cannabis from Shelter Market.

Purchase Limits

Since Seeds and Clones are a means of producing cannabis, a Registration Certificate is required to purchase them on Shelter Market.

Per section 290 (2) of the Cannabis Regulations, three seeds are equivalent to one cannabis plant. This means we may limit your purchase of seeds based on the amount of plants you are eligible for under your Registration Certificate.

Seed Return Policy

Seed germination rates and successful cannabis plant cultivation depend on a variety of factors beyond Shelter Market or our suppliers' control. Shelter Market does not guarantee germination rates of seeds sold through our website. Shelter Market does not guarantee successful cultivation or feminization rates of seeds purchased. Cannabis seeds which are not feminized or are unsuccessfully cultivated will not be eligible for a return on the basis that they are “defective”. All cannabis seed sales are final.

Compassionate Pricing Program

We believe that all patients should have access to affordable medicine, which is why our products are priced as close to cost as possible. In addition to this lower than average retail pricing, we provide further assistance to eligible Clients through our Compassionate Pricing Program.


  • Low-income clients under $30,000 a year
  • Government Disability Assistance
  • First Responders (Paramedics, EMT, Police Officers, Firefighters, Rescuers, Ski Patrol, Lifeguards)
  • Seniors aged 65+

Documents Required:

  • Notice of assessment from CRA
  • Proof of occupation (Paramedics, EMT, Police Officers, Firefighters, Rescuers, Ski Patrol, Lifeguards)

Compassionate Rate:

  • Low Income/Disability = 15% off
  • First Responders = 10% off
  • Senior's Discount = 10% off

*Compassionate Pricing Program does not apply to products that are on sale.

What are the requirements to register as a Client?

In order to register as a Client with Shelter Market you need to:

  • be a resident of Canada
  • be of legal age in your province of residence:
    • Alberta - age 18
    • Quebec - age 21
    • All other provinces - age 19
  • have valid medical documents for a cannabis prescription

What documentation do I need?

There are two documents that we will need in order to process your membership:

Please see reach out to our Client Care team via chat or email ( if you have further questions.

How are orders shipped?

By default, all packages are shipped via Canada Post Xpresspost, which means you will be given a tracking number and can expect your package within 2-5 business days.

**There is a potential for delays due to Covid-19**

Clients can also choose to pay for Purolator shipping at checkout. Although this option is more expensive, in our experience, it is a more reliable express service.

How will my order be packaged?

Your order will be carefully and discreetly packaged, and vacuum-sealed to protect and maintain your privacy.

How do you verify delivery?

Due to the sensitive nature of our products we require a signature on all of our out-going packages to ensure they don't fall into the hands of a minor.

If you are not home, Canada Post will leave you a Door Hanger notice and route your package to the nearest Post Office where you can pick it up. They will also need to see your government-issued photo ID.

**Due to Covid-19, Canada Post is not currently enforcing signature confirmations**

What are your shipping fees?

We have two categories of default Canada Post shipping:

  • Orders under $100.00 will be charged $15.00 + applicable taxes
  • Orders $100.00 and over receive free shipping

Purolator shipping costs depend on the size and weight of your package, as well as where you are located in Canada. A quote will be generated when you get to the shipping step of the checkout process.

Although we will do our best to sort out shipping issues, we do not offer shipping refunds.

What types of payment are accepted?

We accept Visa, Mastercard, and American Express.
We also accept the following cryptocurrencies: Bitcoin (BTC), Etherium (ETH), Litecoin (LTC) & Dai (DAI)

How do I pay for medical cannabis with cryptocurrency?

Once you’ve reached the checkout screen of your order and you're ready to pay, you have two options to pay using cryptocurrency.

1) Pay via Coinbase - selecting this option will open up a pop-up login page for Coinbase. Please note that you need a Coinbase account to use this option!


2) Click the listed cryptocurrency with which you’d like to pay. If your currency isn't pictured, click Show More to reveal the entire available list.

Next, click on your preferred crypto, and use the given QR Code / Wallet Address via your preferred service to transfer payment.

If you’re ready to pay with a cryptocurrency on Shelter Market, please note that there are two important things you need to know before getting started:

1) Once placed, orders purchased with cryptocurrencies cannot be modified.

2) Refunds will not be available in cryptocurrency; in the event that a refund is required, clients will be refunded the dollar value of their purchases, or given the opportunity to have that value applied to a future order.

While these policies may be revisited in the future, the current volatility of cryptocurrency value requires us to implement them for the time being.

Shelter’s cryptocurrency transactions are operated via CoinBase - you can learn more about them here.

If you have any other questions about how to pay for your medical cannabis with cryptocurrencies, please click here to contact our client care team!

How do I contact someone to get help?

We can be contacted via our contact page. If you need immediate assistance click the Support button at the bottom right of your browser window. If you still need help, click on the Live Chat button. If our agents are not online, you can leave a message. We strive to answer all messages within 24 hours.

How do I obtain a Medical Document?

In order to access cannabis for medical purposes from a licensed provider in Canada patients are required to submit a medical document signed by their health care provider. 

If you are looking for a health care provider to discuss whether you should use cannabis to treat your symptoms please consider one of the following clinics:

What can I do if my doctor refuses to send my medical document to Shelter Market?

This happens from time to time and there are a variety of reasons why a physician or cannabis clinic may refuse to send your medical document to the provider of your choice. It’s important to note that the medical document belongs to the patient and ultimately where they access medical cannabis is up to them.

If your health care provider insists on a specific Licensed Producer who is not your first choice, you can phone or email that provider and request that your medical document be transferred to the provider of your choice. Licensed Producers are legally required to transfer medical documents when requested.

Please see reach out to our Client Care team via chat or email ( if you have further questions.

Our commitment
We deliver the highest quality product, fast, with medical consumers as our top priority. And we’re here to ensure it.
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