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Contact us

We love hearing from clients & customers!

Whether you need assistance with your recreational purchase, or getting registered as a medical client - our Client Care team is ready to help, and available 7 days a week:

Monday - Thursday, 8:00AM - 4:30PM (CT)
Fridays 9:00AM - 5:30PM (CT)
Saturdays & Sundays, 10:00AM - 2:00PM (CT)

The fastest way to reach us during the above hours is to use the chat feature, located at the bottom right of your screen. Get started by filling out your name, email, and a brief summary of how we can help.

All phone calls and emails will be returned within 48 hours, and most medical applications are processed within 24 hours.


Phone: +1 833 983 0282

Fax: 639 398 2380

Mailing Address:
P.O. Box 126
Macklin, SK S0L 2C0

If you have general questions about medical cannabis and ordering from Shelter Market, please click here to read the medical FAQ.

For questions about our farmgate store and recreational purchases, please click here for the farmgate FAQ.

Our commitment
We deliver the highest quality product, fast, with medical consumers as our top priority. And we’re here to ensure it.
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