How are orders shipped?
By default, all packages are shipped via Canada Post Xpresspost, which means you will be given a tracking number and can expect your package within 2-5 business days.
**There is a potential for delays due to Covid-19**
Clients can also choose to pay for Purolator shipping at checkout. Although this option is more expensive, in our experience, it is a more reliable express service.
How will my order be packaged?
Your order will be carefully and discreetly packaged, and vacuum-sealed to protect and maintain your privacy.
How do you verify delivery?
Due to the sensitive nature of our products we require a signature on all of our out-going packages to ensure they don't fall into the hands of a minor.
If you are not home, Canada Post will leave you a Door Hanger notice and route your package to the nearest Post Office where you can pick it up. They will also need to see your government-issued photo ID.
**Due to Covid-19, Canada Post is not currently enforcing signature confirmations**
What are your shipping fees?
We have two categories of default Canada Post shipping:
- Orders under $100.00 will be charged $15.00 + applicable taxes
- Orders $100.00 and over receive free shipping
Purolator shipping costs depend on the size and weight of your package, as well as where you are located in Canada. A quote will be generated when you get to the shipping step of the checkout process.
Although we will do our best to sort out shipping issues, we do not offer shipping refunds.