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Other questions

How do I contact someone to get help?

We can be contacted via our contact page. If you need immediate assistance click the Support button at the bottom right of your browser window. If you still need help, click on the Live Chat button. If our agents are not online, you can leave a message. We strive to answer all messages within 24 hours.

How do I obtain a Medical Document?

In order to access cannabis for medical purposes from a licensed provider in Canada patients are required to submit a medical document signed by their health care provider. 

If you are looking for a health care provider to discuss whether you should use cannabis to treat your symptoms we have created a list of Canadian cannabis clinics that you can find here

What can I do if my doctor refuses to send my medical document to Shelter Market?

This happens from time to time and there are a variety of reasons why a physician or cannabis clinic may refuse to send your medical document to the provider of your choice. It’s important to note that the medical document belongs to the patient and ultimately where they access medical cannabis is up to them.

If your health care provider insists on a specific Licensed Producer who is not your first choice, you can phone or email that provider and request that your medical document be transferred to the provider of your choice. Licensed Producers are legally required to transfer medical documents when requested.

Please see our Application Process page for more information on transferring medical documents and splitting authorizations between one or more providers. 


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