Compassionate Pricing Program We believe that all patients should have access to affordable medicine, which is why our products are priced as close to cost as possible. In addition to this lower than average retail pricing, we provide further assistance to eligible Clients through our Compassionate Pricing Program. Eligibility Low-income...
Frequently Asked Questions
Registration
What are the requirements to register as a Client? In order to register as a Client with Shelter Market you need to: be a resident of Canada be of legal age in your province of residence (in order to verify your age we require a copy of your government-issued photo identification): Alberta...
Shipping and delivery
How are orders shipped? By default, all packages are shipped via Canada Post Xpresspost, which means you will be given a tracking number and can expect your package within 2-5 business days. **There is a potential for delays due to Covid-19** Clients can also choose to pay for Purolator shipping...
Payment
What types of payment are accepted? We accept Visa and Mastercard.
Other questions
How do I contact someone to get help? We can be contacted via our contact page. If you need immediate assistance click the Support button at the bottom right of your browser window. If you still need help, click on the Live Chat button. If our agents are not online, you can...